INTRODUCTION
When you use the TR.SSDCPI.COM website and cloud services ("Services"), you are agreeing to our rules and policies regarding your personal information and you expressly consent to us collecting, processing, using and storing your personal information, as described in this privacy policy.
If you do not agree with this privacy policy, you must not use the Services.
We hold personal information that you provide to us to set up and manage your account and the Services, and personal information generated in connection with your use of the Services ("Administrative Information"). We are the data controller of Administrative Information. This privacy policy informs you of your choices and our practices regarding your Administrative Information.
We also hold data, including personal information, that you submit, upload, transmit or display using the Services ("Content") and we store this data solely in order to provide the Services. You are the data controller of Content and questions about data handling processes from your users or third parties regarding Content should in the first instance be addressed to you. At all times, we act as a service provider to you, and process data on your behalf. You can extract your Content at any time. In each case, the relevant entity is referred to in this policy as "TR.SSDCPI.COM", "we" and "us".
Our data protection officer can be contacted at TR.SSDCPI.COM.
SECTION 1: WHERE WE ARE A DATA CONTROLLER
The Types of Personal Information We Collect and Process
We will collect and use the following information about you:
- Information you give us. You may give us information about you by making an enquiry about our Services, using our Services or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register for our Services (or for business customer, act as the company's business representative to register for Services), such as your name, username, email address, address, IP address, APPID, UIN, Device ID, TR.SSDCPI.COM ID, photo ID, credit card information, and telephone number. If you choose to set up your account using one of your existing accounts with Google, we also collect information from that connected account to complete your registration, this includes Google ID, email address, authentication code and avatar (in the form of a log).
- Information we collect about you when use our Services. We automatically collect certain information from you when you use our Services through the TR.SSDCPI.COM web portal, including IP address, User Agent and Device ID, and information regarding your use of our Services such as our log of your visits, site access requests, uploads and downloads.
- Information that we obtain from a third party. TR.SSDCPI.COM allows administrators of the user account to determine access rights. In doing so, the administrator of your Services (which might be you) can include the email addresses of other persons who are to be given access to the Services under that account. If you are the administrator of the account, you acknowledge and undertake to us that you have the consent of the individual concerned to provide their email address for this purpose. We also collect and store your information each time you interact with TR.SSDCPI.COM, for example, when you communicate with us by email, activate new Services, or complete forms on our website. We also store information about the Services you purchase, such as the activation code, date of purchase, and information relating to any support issue.
Cookies
We use cookies and other similar technologies (e.g. web beacons, Flash cookies, etc.) ("Cookies") to enhance your experience using the Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality.
You have the option to permit installation of such Cookies or subsequently disable them. You may accept all Cookies, or instruct the web browser to provide notice at the time of installation of Cookies, or refuse to accept all Cookies by adjusting the relevant function in the web browser of your computer. However, in the event of your refusal to install Cookies, TR.SSDCPI.COM may be prevented from providing some of its Services available to you.
Children
Our Service is not intended for children. Children must not use the Service for any purpose. We will not knowingly allow anyone under 14 to register for our Services and/or provide any personal identification information. If you are under 14, please do not sign up to use our Services or provide any information about yourself through the Service.
How We Use Your Personal Information
We will use the information in the following ways and in accordance with the following legal bases:
| Personal Information | Purpose of Use | Legal Basis for Processing (only applicable for the EEA and UK) |
|---|---|---|
| Location, Name, Email Address, IP Address, User Agent (or website browser), Device ID and TR.SSDCPI.COM ID, Address(including city, province and post code), APPID, UIN, Username and other login security credentials; (If you choose to register via Google: Google ID, email address, authentication code and avatar(in the form of a log) (Mandatory) |
We use this information to:
· create your TR.SSDCPI.COM account in accordance with your request and/or verify you have an account; · allow for password resets; · provide you with user support; · record transactions or provide order confirmations; and · enforce our terms, conditions and policies. |
We process this information as it’s necessary for us to perform our contract with you to provide the Services. |
| Mobile Number, Email Address, Address (Mandatory) |
We use this information: · to verify your TR.SSDCPI.COM account; · for security protection (if you activate account verification, this will be used to send you SMS alerts and two-factor authentication codes when you modify account passwords, email addresses, etc.); · for product notifications; · for order confirmations; and · for service information (e.g. account balance information, and to communicate to you when your account balance is running low). |
It is in our legitimate interests to verify your identity and communicate with you about the Services. |
| Photo ID (e.g., driver’s license or passport) Name and Address (Mandatory) | If you elect to use servers located in the PRC (excluding Hong Kong (China), Macau (China) and Taiwan (China)) for the Services, we use your photo ID (or, where you are a corporate customer, corporate documentation) to ensure that your account is legally verified in accordance with local law. | It is in our legitimate interests to process such data to ensure you are able to activate the service for use in jurisdictions where this is a legal requirement. |
| Credit card information (card number, name, expiration date, security code, payment ID) (Mandatory) | We use your credit card information to process payments made by you for use of the Services. | We process this information as it’s necessary for us to perform our contract with you to facilitate payment for the Services. |
| Transaction Records (such as date and time of payment for services) (Mandatory) | We provide access to your Transaction Records to allow you to see your transaction history. | We process this information as it’s necessary for us to perform our contract with you to facilitate payment for the Services. |
| Log Data, Metadata, IP Address, User Tickets, User Agent, Date and Time of Access, each URL visit within the TR.SSDCPI.COM website whether direct or referred from third party website (Optional) | We use this information for strategy and Service improvement and for analytics. | It is in our legitimate interests to improve our strategy and Services. |
| Customer Service Ticket/ Chat Content, IP Address, TR.SSDCPI.COM ID, incident details and response steps (Mandatory) |
We use this information to: · deal with your concerns and complaints about the Service; and · improve and administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our Services safe and secure. |
It is in our legitimate interests to improve our Services and provide support in connection with the Services supplied to you. |
| Log and Metadata in relation to incidents (Optional) | We use this information in order to improve our Service and responses. | It is in our legitimate interests to improve our Service and responses. |
| Enquiry Data (data provided when you submit an enquiry via our website contact form or as part of a sales enquiry), including: your name, email, phone number, UIN, priority of query or ticket, reminder settings,company name, business service, location, and details of your query or any additional information provided by you(Mandatory) | We use this information to respond to your request. | It is in our legitimate interests to process this information as it is needed to respond to your request. |
| Technical support enquiry data (data provided when you submit a technical support request), including your name, email, phone number, the type of your question, and details of your query (Mandatory) | We use this information to respond to your request. | It is in our legitimate interests to process this information as it is needed to respond to your request. |
| Promotional Contact Data: Name, Email, Phone Number, Company Name, Business Service, Location and details of your query (Optional) | We use this information to: · promote our products and services to you; and to send you direct marketing communications through us or our third party partners. | We process this information with your consent. You can withdraw this consent at any time. |
| Marketing Data: Name, Business Email, Phone Number, Company Name, Country/Region and Industry (Mandatory) |
We use this information: · to reserve you a place on our online events and webinars · for product notifications; and · for order confirmations. |
We process this information with your consent. You can withdraw this consent at any time. |
| Name, Email Address, Country Code, Phone Number, Company Name, Business Service, Inquiry (Mandatory) |
We use this information: · to process your application for the COVID-19 Cloud Resources Support Program; · to respond to requests for our products; · for product notifications; and · for order confirmations. |
We process this information pursuant to our contract with you to provide the support. |
| Name, Email Address, Country Code, Phone Number and Company Name (Mandatory) | We use this information to communicate (whether through us or our third party partners) with you, in order to understand products and services that may interest you, and to explore potential business opportunities with you. | It is in our legitimate interests to process such data to maintain a relationship with you and to better understand your business needs. |
We may process and collect other personal information from you from time to time for specific reasons, such as when you try our demo versions on our Services for a specific Feature. For example, when you input or upload data on the demo version of our Instant Messaging feature (such as by sending chat messages and notices, or changing chat names), we will process such data in order to enable you to experience the interface and functions, and delete such data within forty-eight (48) hours. We may also otherwise provide more information on the way we process personal information (including information on any changes to the way we process that personal information that may differ to this privacy policy), such as on our product pages.
How We Share and Store Your Personal Information
We may share your personal information with selected third parties in and outside your country, including:
- Third Parties where we use a third party service to: (a) process payments ; (b) provide customer support (including provision of a support database and ticketing); (c) send SMS service notification; or (d) provide other services, support, features or functionality as part of the Services, including those listed on our Third Parties page.
- Related group companies, including the entities listed on our Third Parties page, with whom we share your personal information to operate our Services.
To the extent data is transferred outside of the EEA or UK for processing (for example, to Mainland China), we rely on the European Commission's model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2001/497/EC (in the case of transfers to a controller) and Decision 2004/915/EC (in the case of transfers to a processor);
-
Law enforcement agencies, public authorities or other judicial bodies and organizations. We disclose information if we are legally required to do
so, or if we have a good faith belief that such use is reasonably necessary to:
- comply with a legal obligation, process or request;
- enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof;
- detect, prevent or otherwise address security, fraud or technical issues; or
- protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction);
- A third party that acquires all or substantially all of us or our business. We will disclose information to a third party in the event that we sell or buy any business or undergo a merger, in which case we will disclose your data to the prospective buyer of such business. We will also disclose information to a third party if we sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.
Third Party Links and Services
TR.SSDCPI.COM may provide links to other third party websites as a convenience to you (collectively, the "Third Party Websites"). Please exercise care when visiting any Third Party Websites. The Third Party Websites have separate and independent privacy policies, notices and terms of use which govern your use of such websites and their use of any information they collect. We recommend you read these policies carefully. TR.SSDCPI.COM disclaims all liability for personal information you provide to any Third Party Websites.
The Security of Your Personal Information
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the information transmitted to our site.
Data Retention
We will retain your personal information as described below (except if otherwise required to be retained by applicable law).
| Information | Retention Period |
|---|---|
| (i) Location, Email Address, Password, IP Address, User Agent (or website browser), Device ID, TR.SSDCPI.COM ID, Verification Code, Mobile Number, Name, Address (including city, province and post code), APPID, UIN;(ii) Google login credentials: Google ID, email address, authentication code, avatar (in the form of a log); (iii) Location based on the IP address of login activity for the purposes of your identity verification | (i) Account data is held for so long as an account exists. Information is erased within thirty (30) days of the date the account is deleted; (ii) For Google login credentials: information is retained until the expiry of a 90-day period from its creation; (iii) Only location based on the IP addresses of only the previous three (3) logins are retained. |
| Credit card information(only limited to Payment ID) (we do not store your other credit card information including card number, name, expiration date and security code, except for the purposes of acquiring a payment ID which is provided by our payment processor upon receiving your other credit card information) | Payment ID is held for so long as an account exists. Information is erased within thirty (30) days of the date the account is deleted. |
| Transaction Records | Payment data is held for as long as an account exists. Information is erased within ninety (90) days of the date the account is deleted. |
| Photo ID (e.g, driver’s license or passport) Name and Address | Account data is held for so long as an account exists. Information is erased within thirty (30) days of the date the account is deleted. |
| Log Data, Metadata, IP Address, User Agent, Date and Time of Access, each URL visit within the TR.SSDCPI.COM website whether direct or referred from third party website | This data is held for so long as an account exists. Information is erased within thirty (30) days of the date the account is deleted. |
| Customer Service Ticket/ Chat Content, IP Address, TR.SSDCPI.COM ID, incident details and response steps (Mandatory) | This data is held for so long as an account exists. Information is erased within twenty-four (24) hours of the date the account is deleted. |
| Log and Metadata in relation to incidents | This data is held for so long as an account exists. Information is erased within thirty (30) days of the date the account is deleted. |
| Enquiry Data (data provided when you submit an enquiry via our website contact form or as part of a sales enquiry, including your name, email,phone number, UIN, priority of query or ticket, reminder settings, company name, business service, location,and details of your query or any additional information provided by you) | Enquiry data is held until an enquiry is resolved, and then erased within one hundred and eighty (180) days of such resolution, unless you agree to have this data retained and receive more information in the future. |
| Technical support enquiry data(data provided when you submit a technical support request), including your name, email, phone number, the type of your question, and details of your query | Technical support enquiry data is held until an enquiry is resolved, and then erased within one hundred and eighty (180) days of such resolution, unless you agree to have this data retained and receive more information in the future. |
| Promotional Contact Data: Name, Email , Phone Number ,Company Name, Business Service, Location and details of your query | Such data is held until you tell us that you no longer wish to receive promotional information. |
| Marketing Data: Name, Business Email, Phone Number, Company Name, Country/Region and Industry. | Such data is held until you tell us that you no longer wish to receive promotional information. |
| Name, Email Address, Country Code, Phone Number, Company Name, Business Service, Inquiry. | This data is held for so long as the COVID-19 Cloud Resources Support Program operates. Information is erased within ninety (90) days of the date the COVID-19 Cloud Resources Support Program ends. |
| Name, Email Address, Country Code, Phone Number and Company Name | This data is held for so long as an account exists. Information is erased within thirty (30) days of the date the account is deleted. |
Personal information, which has fulfilled the purpose for which it was collected or used, or has reached the period of time during which personal information was to be possessed, will be destroyed in an irreversible way. Personal information stored in electronic files will be deleted safely in an irreversible manner by using technical methods, and printed information will be destroyed by shredding or incinerating such information. Also, we will delete your personal information within 10 days (i) upon your request to have your personal information deleted; (ii) upon your deletion of your account; and/or (iii) if any personal information is left behind with incomplete account registrations.
In the event that the processing and retention period have terminated, but personal information is required to be retained continuously for other reasons including for the purposes as prescribed under applicable laws, the relevant personal information will be stored and maintained separately from other types of personal information.
Communications from Us
If you have opted-in to the receipt of direct marketing from us, we may send you news and offers from time to time, for example; to reserve you a
place on our webinars. You can opt-out anytime by contacting us at: vincentwang@ssdcpi.com
We may from time to time send you service-related
announcements when we consider it necessary to do so (such as when we temporarily suspend TR.SSDCPI.COM for maintenance, or security, privacy or
administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.
Contact & Complaints
Questions, comments and requests regarding this policy are welcomed and should be addressed to our Privacy Officer at vincentwang@ssdcpi.com
In the event that you wish to make a complaint about how we process your personal information, please contact our Privacy Officer in the first
instance at vincentwang@ssdcpi.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to
launch a claim with the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data
protection laws.
Updates & Changes
If we make any material changes to this policy, we will post the updated policy here and provide a notice on our website. Please check this page frequently to see any updates or changes to this policy.
